This hack screwed up my guitar and when I calmly called him to let him know that there were problems with his Sustainiac and Ghost install, he started screaming at me at the top of his lungs. Then he hung up on me. I called him back and asked him, still very calmly, why he was acting so irrationally and he said and I quote: "This is who Dino is, get used to it." He also blurted out how working on my guitar took years off of his life. He is a hack and a lunatic and a liar.
I complained to the BBB, but couldn't find any of the receipts. He told Jessica at the BBB that he never worked on my guitar. Subsequently, I did find a receipt for a down payment on the Jackson. So, he lied to the BBB.
Unfortunately, I have to give yet another dismal review of Charles, the guitar repairman from Guitar Factory in West Seneca. I brought in a guitar to him a few months ago for a basic setup. He says it will take a week or two to complete. He takes a month. Okay, shit happens.
I bring another guitar in to Charles for minor repairs. He says it will take a week or two. It took him two freaking months. Okay, I'm a patient guy, shit happens...............
So, like an idiot, I bring him another guitar for repair this past June 25th. Three or four weeks go by and no word from Charles. I call him up and he says he can't figure out what's wrong with the guitar (it was producing no signal - it's just a couple of pickups and some capacitors and resistors - it ain't rocket science). I actually had to suggest a basic trouble shoot (me, the two left-thumb ignoramus) and he said he would get right on it. That was two weeks ago.
So, I call him yesterday and he asks me, what do you want me to do with this guitar? A bit perplexed and perturbed that he would ask me this, I asked him if he did what we had agreed upon per our last phone conversation. With a major attitude, like some snot-nosed little kid, as if I was a complete ass for asking, he says, "Noooooo." I asked him why and he stated that when his boss tells him to do a repair for a friend of the boss, he has to stop what he's doing and do what the boss tells him.
So apparently, he was working on my guitar (or not) when he could fit it in in between doing repairs for friends of the store manager. And again, instead of being apologetic about it, Charles gave me a majorly snotty attitude for having the gall to be angry over this. So, I went to Guitar Factory straight away and retrieved my guitar (and complained to the manager just a few minutes ago by phone).
At this point I'm at a loss as to where to take my guitar for repairs. Pete Schmidt from Suburban Guitar Repair is even worse. He told me he would have my guitar fixed in a few weeks and still hadn't finished it after 4 months. When I emailed him to complain he got offended and told me to pick up my guitar. Is everyone going nuts, or is it just me?
Is there any competent, mentally stable guitar repairman in Western NY? If there is, please let me know.